Shipping Overview
We ship to select countries and regions where reliable delivery services are available. While we aim to serve as many customers as possible, some locations fall outside our current shipping network due to logistical or regulatory constraints. Your order will be fulfilled from our fulfillment center and dispatched using trusted regional and international carriers.
Order Processing Time
Once your order is placed, it typically takes between 3 and 7 business days for us to prepare, verify, and hand it over to the carrier. This processing window does not include weekends or public holidays. Orders placed during peak periods—such as seasonal promotions or holiday weekends—may require additional time for quality checks and packaging.
Domestic Delivery Estimates
For customers located within our primary service region, standard delivery usually takes 5–10 business days after dispatch. Transit times may vary depending on distance from the fulfillment center, local carrier capacity, and regional conditions such as weather or infrastructure events.
International Shipping Information
International shipping is available to a growing list of countries, though not all destinations are supported. Estimated transit times for international orders typically range from 14 to 30 days after dispatch. These estimates account for standard handling, air or sea freight, and final-mile delivery—but do not include potential delays related to customs clearance or local postal systems.
Shipping Costs & Rates
Shipping fees are calculated dynamically at checkout based on several factors: your destination country or region, the total weight and dimensions of your order, and the number of items selected. You’ll see the exact shipping cost before completing your purchase—no hidden charges or post-purchase adjustments.
VAT, Duties & Customs Fees
VAT is collected at checkout for eligible regions, ensuring transparency and simplifying your purchase experience. For international orders, import duties, customs fees, or additional taxes may apply upon arrival in your country. These charges are determined by your local authorities and are the responsibility of the recipient. We do not estimate, absorb, or prepay these fees on your behalf.
Package Tracking
Yes—we provide end-to-end tracking for all shipped orders. Once your package leaves our facility, you’ll receive tracking information through your order dashboard. Updates reflect carrier-reported milestones and are subject to the timeliness and accuracy of their scanning systems. Most carriers update status daily, though occasional lags can occur during transit or across borders.
Delays & Unforeseen Circumstances
While we strive for consistent delivery performance, certain factors are beyond our control—including severe weather, customs inspections, national holidays in origin or destination countries, carrier network disruptions, and unexpected volume surges. If your shipment experiences an extended delay, we’ll proactively monitor its status and keep you informed through available channels.
Lost or Missing Packages
If your package appears undelivered beyond the expected timeframe, please allow up to 5 business days after the last tracking update for verification. We’ll work with the carrier to investigate the status. Should the package be confirmed lost or untraceable, we’ll evaluate the case individually and determine appropriate next steps—including replacement or resolution—in accordance with our fulfillment standards.
Delivery Address Guidelines
To ensure smooth delivery, please provide a complete and accurate shipping address at checkout—including full name, street address, city, postal code, and country. Because orders move quickly through our fulfillment system, address changes or corrections cannot be accommodated once processing has begun. We currently do not support splitting a single order across multiple destinations.
Contact Information
Have a question about your order’s shipping status or need assistance with a delivery concern? You can reach our support team through our website at any time. Visit https://www.passerstranger.com and use the online contact form to get in touch. Our team responds promptly during standard business hours.