Refund Eligibility
To be eligible for a refund, your item must meet certain criteria. Refunds are considered on a case-by-case basis and depend on the nature of the product, its condition upon return, and the reason for the return. We aim to handle all requests fairly and consistently, while respecting the practical realities of different product types and purchase scenarios.
Return Time Frame
You may initiate a return within 30 days of receiving your order. This window begins on the date your package is marked as delivered by the carrier. Returns requested after this period may not be accepted, though we encourage you to reach out with any concerns—we’re happy to review special circumstances where appropriate.
Condition of Returned Items
For a return to be processed, items should generally be unused, unworn, and in resellable condition. Original packaging, tags, and accessories should be included whenever possible. Slight variations may apply depending on the product category—for example, apparel may have specific guidelines regarding fit trials, while electronics require full functionality and original seals intact.
Refund Processing Time
Once we receive and inspect your returned item, we aim to process your refund within 7 business days. The time it takes for the funds to appear in your account depends on your financial institution and payment method—typically 1–5 additional business days for credit or debit cards, and up to 3 business days for electronic wallets.
Non-Returnable Items
For hygiene, safety, or regulatory reasons, certain categories of items are not eligible for return unless they arrive damaged or defective. These include—but are not limited to—personal care products, intimate apparel, custom-made or personalized goods, and sealed health-related items. If you believe your item qualifies due to a manufacturing issue or shipping damage, please contact us right away so we can assist.
How to Initiate a Return
Start your return easily through our self-service portal at https://www.passerstranger.com. Log in to your account, locate your order, and follow the guided steps to generate a return label (if applicable) and receive further instructions. No email submission or external forms are required—you’ll stay within our secure platform throughout the process.
Contact Information
If you have questions about your return or need assistance at any stage, please reach out through our online contact channels via https://www.passerstranger.com. Our support team is available to help with order-specific inquiries, address updates, or clarifications about return eligibility. For returns requiring a physical address, you’ll be provided with the appropriate location directly through the return portal after initiating your request.